Really boring character from a story and design perspective meets average/middle of the road at best which equals good luck lol.
Boring characters can get away with that if they're super good/dumb many who play to the tiers will still use them, but since she is lacking in pretty much any way that even more sentimental players would enjoy, it really hurts her.
And yes, I know people like Jacqui, but of the new characters she is the least well received by both spectrum of players. Cassie, D'Vorah, Erron, Kotal etc are not only more well received as characters, they are generally viewed as competitively better than her as well so it's not hard to see why things have developed as they have.