Hey all,
Another
official post on the Steam forums related to crashes. Thought a few of you might like to know:
Hello all,
We are aware that some of you are still encountering crash issues with Mortal Kombat 11. As such we request that you send a ticket to our customer service team including your crash log and your dxdiag information. You can find a link to submit a ticket and instructions on how to find your crash log and dxdiag below. Thank you.
Ticket:
https://go.wbgames.com/MKhelp
Crash Log: Your crash dump file will be located in the folder in which Mortal Kombat 11 is installed on your PC. The file path should be similar to C:\Users\[Your Windows Account Username]\AppData\Local\MK11\
The crash dump file will be labeled "Crash" and the date and time in which the crash occurred. It will be a .dmp file. If there are multiple .dmp files from this date and time range, please put these into a .zip folder and include these in your response.
DXDiag:
• Open the “Run” Dialogue prompt from the search bar
• In the field enter “DXDiag” and click “ok”
• When finished loading, select “Save All Information”
• Save your DXDiag as a text file with your gamertag/username as the file name