I have yet to watch the video, but let me take a wild guess. Keits engaged in pointless arguments with random fools on Twitter who ended up politicking for their characters to be buffed and their worst match ups to be normalized?Here's the section about KI balance and how the community roasted the Iron Galaxy devs after they started communicating in detail about their patching process:
Keits goes into detail about why he calls having the game designers communicate directly with the community a "failed experiment".
Edit: Close enough. Who would have thought!
Besides, I fail to see the analogy and equivalence between Iron Galaxy and NRS. The expectations, my expectations to be precise, are straightforward. Stop trolling and teasing on Twitter if you know your game will no longer be supported. Be honest and inform the community as to what is going on. Do not insult your fan base by calling them entitled if they demand more content. Furthermore, if you buff or nerf a character, explain why you did what you did in the patch notes as Capcom and Namco do.
Maybe certain people do, but I do not expect to interrogate NRS developers or the quality assurance staff on Twitter or in person about the game's balance. I do not expect them to be my friends or my confidants when I lose my bad match up and need to vent.
I think these expectations are fair and simple, yet NRS have had a difficult time meeting the bare minimum of standards.