I’m going to say this about that situation.
So I have noticed online fandoms are loud, but those fandoms are often very vocal online (because they’re chronically online) but aren’t actually the major part of the fanbase.
Meaning you can go on Reddit and see they all want the villains in more prominent roles, they want more 3d era characters, and so on and so forth. Then a game doesn’t sell as well and it turns out the company listened to the wrong fans.
Then there’s the problem with censorship online and fans disapproving of things (like gender swaps for instance) and they are told they have wrong think and are censored. Hell sometimes they are even banned or suspended. So then these companies cater to these chronically online fans who want things that do not sit well with general audiences and the company wonders why they failed with particular projects.
I HEAVILY agree with
@SaltShaker. Most fans don’t want heavy changes. Sometimes you get writers (or even actors) who hate the source material. Like Margot Robbie and Harley Quinn. The character of Harley Quinn has been butchered for years now and one reason is because Margot Robbie didn’t actually like the character and she has said as much in interviews. So she changed her to fit as a character she liked and commercially every movie she was in flopped.
Another good example is Gail Simone. I don’t read many comics but know Nightcrawler is a devout catholic and has often not fit in with society due to his appearance. So gail simone turns him into a fucking furry.lol. Like what? Then online you would think everyone loves that kind of shit because online spaces are so heavily curated and moderated with a progressive leaning so the true opinions of a larger audience get muffled.
Another thing online is fans shitting on Scorpion in MK calling him overexposed, shitting on Boon for heavily favoring him, and I’m sure you’ve seen that discourse. You’re an MK fan. Common sense should tell you that’s not a general audiences opinion though because he’s their most played character. So when you heavily change him like they did in this game you should expect backlash from a larger audience. You go online and then the same fans who were shitting on Scorpion have changed their tune, “yeah Scorpion was kind of annoying, but they didn’t need to change him like they did.” So when fans want things heavily changed I often laugh because usually larger swathes of consumers want something closer to what they recognize.