I know its a competative forum but realistically speaking, the balance, mechanics and the kameo system are like 1% of the reason the game is doing poorly commercially.
The singleplayer aspect of the game, the progression and the unlock system are awfull, the story mode and its narrative is awfull. These are the things casuals care about. Add on top of that disgusting levels of microtransactions in a full priced triple A game and you have massive negative appeal.
Nobody gives a fuck about unlocking a million trash ass pallets by playing the worst singleplayer mode ever created in invasions, nobody wants a teal and green scorpion with frosted hair, any skin that people actually want is premium store only and even those skins are done kinda half-assed, like they hired a 3d artist from temu or some shit lol, with some exceptions.
The shrine has been empty after season 2 only adding a few items every next one, current season reset and there is no new items, but you know what is getting new items? Yeah you guessed it the premium store.
The expansion that should have been a rejuvination of the game with blockbuster characters of noob saibot cyrax and sektor, is a total embarrassment, with the worst most usless piece of story and narrative in mk ever thats also massively overpriced.
Add on top of that the retarded gender swap of beloved fan favorite characters of cyrax and sektor and expansion goes from being one of the best on paper to total garbage. As much as some people refuse to believe it, gender swapping sektor and cyrax contributed alot to KR flopping bad, people dont give a fuck about identiy politics and its propaganda.
These are massive fuck ups that small improvments in gameplay and balance simply cant overcome, and its sad because the games in a decent place gameplay wise, ghostface is pretty fucking sick as a charcater gameplay wise, very technical. Theres a good foundation now and the kameo system is in a very decent spot also, more updates could make the game blossom into something really good.