Juxtapose
Master
It absolutely is though. That's not just for this game or this community, it's for all games and communities today. Gamers always think they know what's best and what should be done, but they don't, and their ideas are usually band-aid fixes at best, or outright very, very game/character breaking bad at worst. Again, I've seen this everywhere today, i.e. in StarCraft II and fighting games like Mortal Kombat and Killer Instinct. I thankfully don't play the ceasepool that are MOBA's and team shooters.It's not because the community is "entitled" or never satisfied, but because NRS hasn't found that happy middle yet.
Here's a great example from a modern fighting game developer's own mouth for Killer Instinct. Jump to 1:19:31, ends 1:21:40:
The community got the issue wrong, and Iron Galaxy was able to fix the situation the proper way. That's because a community is often very reactionary and emotion-driven as opposed to analytical and fact-driven.
Watch the entire "Finding Balance" section of the video to see how community engagement just didn't work, and sadly, why it doesn't work in general today.
Even looking at Mortal Kombat, we used to have developers commenting on TYM regularly, and that's long done down. Why do you think that is (rhetorical question)?