It's up to you to develop it. There are a lot of unused characters.
The notion that casual players opinions don’t matter because they don’t travel to tournaments is silly in all honesty. I’m a fan of basketball and been a fan all my life. I play the game casually, but when I watch the pros play as an observer I can acknowledge good/bad plays and what one team lacks in weakness and what strengths they have. Same goes for games I have an interest in (i.e MKX). MKX only rewards one play style which is all offensive base. All the characters considered top tier all have a similar play style ( rush down, 50/50's, jailing pressure, and so on). That could very much be the problem. There's no diversity in playing styles in MKX.
The notion that casual players opinions don’t matter because they don’t travel to tournaments is silly in all honesty. I’m a fan of basketball and been a fan all my life. I play the game casually, but when I watch the pros play as an observer I can acknowledge good/bad plays and what one team lacks in weakness and what strengths they have. Same goes for games I have an interest in (i.e MKX). MKX only rewards one play style which is all offensive base. All the characters considered top tier all have a similar play style ( rush down, 50/50's, jailing pressure, and so on). That could very much be the problem. There's no diversity in playing styles in MKX.