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MKX XB1 "The Loading Screen of Death"

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“The session is no longer available.”

If you receive this error message at the character selection screen of a challenge match, it’s likely due to an internet connection failure. This is often related to some of the internet connection types conflicting with other players' internet types. Please try exiting the challenge match and joining another.

If the problem persists, try the following:

Contact your Internet Service Provider

Contact your Internet Service Provider and ask them what your DNS settings should be.

Power Cycle Your Router and/or Modem

1. First, make your router's firmware is upgraded to the latest version.

2. Power cycle your router and/or modem (unplug them, wait 10 to 20 seconds, then plug them back in).

3. After they have reset, reboot your computer.

4. Upon rebooting and logging back into Windows, perform these additional steps:

5. Click on the Windows "Start" button and then click on "All Programs" > "Accessories

6. In the menu, find the "Command Prompt" icon and right-click it, choosing Run as Administrator* (Note: On Windows XP just left-click the "Command Prompt" icon)

7. In the Command Prompt window that comes up, type this command:

"ipconfig /flushdns" (no quotes) and hit enter.

When it finishes, there should be a message of "Successfully flushed the DNS resolver cache" at which point you should reboot the computer one last time and test the game to see if you are able to log in.

If the problem persists, troubleshoot your internet connection with the following steps:

  • Disable any firewall or other network filtering for the game.
  • Are you using a wireless internet connection? You may experience frequent disconnects if using a wireless connection. Try switching to a wired connection.
  • Enable or disable uPnP (universal plug and play) on your router or the console settings.
  • If you have a combination modem/router unit or ADSL, try setting the unit to "Bridge Mode" to bypass the router part of the hardware. If this fixes the issue, then you may be able to connect a second router betwen the combination unit and the console to dial the PPPoEc connection.
 

theotherguy

Kombatant
Not quite fixed but it's functional now at least
Was just thinking about that today. Due to the Challenge Declined crap I now have to deal with, I connected using my mobile as a WiFi hotspot, then connected the cable again... then everything works. WTF NRS?!

Anyway, in doing so I noticed that the "connecting to online" is much quicker (like 0.5sec), especially after exiting a match. Compared to the ethernet connection where it stays for 5-10sec. Looks to me they've just dropped the reconnect timeout to something really short like 10sec so you don't get the 5min wait like it was. So while it's "fixed", I don't think it's really fixed.

But as you say at least it's functional, i'm more than happy to live with it as it is now. I just really hope they put out another fix quick smart for this new issue. Literally every 2nd fix is a fuck up after the 31/8 patch. While I currently have a workaround, it's far from being usable longterm.
 
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MadeOfMetal

Kenshi Srubtastic,Cyrax, Special Forces Mains
I feel sorry for you guys, i havent had this problem on my Xbox One since i bought it, had it for about 2 months now... only thing i get is sometimes it freezes after having MKX up all day without breaks leaving it to sleep and coming back to freezes...

my XB1 is a white 500GB Master Cheif Edition. if that helps?

My mortal Kombat Version is normal Disk, not a Special edition or anything, no KP on this one.

may sound dumb but could it be your guys disk, or an update improperly installed? maybe one from NRS/WB? try going into the folder and redowloading the Patches 1 by 1 until it works? maybe it might work.

wish i knew why you guys had this problem?
 

theotherguy

Kombatant
wish i knew why you guys had this problem?
You and me both!

Could be something related to the console, but all these issues seem to always happen after a hotfix or patch. Since the 31/8 patch i've seen at least 3 different version codes at startup, and every 2nd one has caused me grief with the Challenge Declined bug.

It can't be the disc because it gets installed once then never read from again, only used to verify. If there was a problem with the data copied then it should happen all the time - it doesn't.

Same with updates, once it's installed there's nothing that should change. As noted, the version is changing, which says to me hotfix's are coming through, and either by coincidence or pure dumb luck that's when the issue occurs.

I've done more troubleshooting with this game that I wish to admit, and based on all of that and discounting something wrong with the console - it's 100% something NRS is doing that is causing a conflict with some network function on the connection or console.
 

Gesture Required Ahead

Get on that hook
Was just thinking about that today. Due to the Challenge Declined crap I now have to deal with, I connected using my mobile as a WiFi hotspot, then connected the cable again... then everything works. WTF NRS?!

Anyway, in doing so I noticed that the "connecting to online" is much quicker (like 0.5sec), especially after exiting a match. Compared to the ethernet connection where it stays for 5-10sec. Looks to me they've just dropped the reconnect timeout to something really short like 10sec so you don't get the 5min wait like it was. So while it's "fixed", I don't think it's really fixed.

But as you say at least it's functional, i'm more than happy to live with it as it is now. I just really hope they put out another fix quick smart for this new issue. Literally every 2nd fix is a fuck up after the 31/8 patch. While I currently have a workaround, it's far from being usable longterm.
Well since the issue isn't "fixed" the temporary workaround of changing connections is still available. And I'm guessing this declined match thing is connected to LSoD. Actually I just remembered I also used to deal with this. Sometimes I'd be able to connect to people in rooms but not private matches and sometimes it's the opposite.
 

MadeOfMetal

Kenshi Srubtastic,Cyrax, Special Forces Mains
You and me both!

Could be something related to the console, but all these issues seem to always happen after a hotfix or patch. Since the 31/8 patch i've seen at least 3 different version codes at startup, and every 2nd one has caused me grief with the Challenge Declined bug.

It can't be the disc because it gets installed once then never read from again, only used to verify. If there was a problem with the data copied then it should happen all the time - it doesn't.

Same with updates, once it's installed there's nothing that should change. As noted, the version is changing, which says to me hotfix's are coming through, and either by coincidence or pure dumb luck that's when the issue occurs.

I've done more troubleshooting with this game that I wish to admit, and based on all of that and discounting something wrong with the console - it's 100% something NRS is doing that is causing a conflict with some network function on the connection or console.
ok well maybe the Hotfixes are not updating one or more of the incorrectly installed patches from a previous update, and when you get another patch 3 or more down the road and it causes another problem or somthing similar it could be it:

edited lets say for example:

Host>protocol>Domain
like a specific small hotfix for a string of code inside a file
example:
[00100010001000100010001]0010001[000100010]
001001
color=110012f
drop shade direct x=x001 to X002
hyper v=
[but your problem is UN-effected]

if you know what i mean.
have no clue what could cause this, but it could very well be a startup file that could be working incorrectly and could be reloading over and over causing Loading screen of death, or system stall until it drops Process from looping(unresponsive internet connection protocol)

well its an idea.... and if that's it good luck finding it.

either way i hope they fix it, and then just leave it alone for you guys, and i really hope i don't experience it fingersXed
 

Nausea

Soul Ascended
Was just thinking about that today. Due to the Challenge Declined crap I now have to deal with, I connected using my mobile as a WiFi hotspot, then connected the cable again... then everything works. WTF NRS?!

Anyway, in doing so I noticed that the "connecting to online" is much quicker (like 0.5sec), especially after exiting a match. Compared to the ethernet connection where it stays for 5-10sec. Looks to me they've just dropped the reconnect timeout to something really short like 10sec so you don't get the 5min wait like it was. So while it's "fixed", I don't think it's really fixed.

But as you say at least it's functional, i'm more than happy to live with it as it is now. I just really hope they put out another fix quick smart for this new issue. Literally every 2nd fix is a fuck up after the 31/8 patch. While I currently have a workaround, it's far from being usable longterm.
Ok so I have similar problem with this 'Challenge Declined' situation. The rooms are all empty minus a few people, when I challenge someone it gets declined instantly, try to join KOTH, declined. Search Ranked Match, Player Match etc, wait for 15-20 mins looking for player. Sometimes someone pops up but that happened maybe once in an hour and a half while I was searching for a ranked game.

Can anyone shine a light? Am I missing something?
 
Ok so I have similar problem with this 'Challenge Declined' situation. The rooms are all empty minus a few people, when I challenge someone it gets declined instantly, try to join KOTH, declined. Search Ranked Match, Player Match etc, wait for 15-20 mins looking for player. Sometimes someone pops up but that happened maybe once in an hour and a half while I was searching for a ranked game.

Can anyone shine a light? Am I missing something?
my problem to a t ill look for player match ill cum accross same guy 10 times aswell
 

Nausea

Soul Ascended
my problem to a t ill look for player match ill cum accross same guy 10 times aswell
Absolute nightmare man.... That is the same issue im having. When I find someone its the same player 3-4 times in a row, then they start declining when they get rekt :'(

But if you do cum across someone 10 times, you should defo wipe it off and apologise :DOGE
 
wait im thinking this aint nrs i just got dark souls 2 now hears the wierd shit the loading screen to get update when started up takes 20minutes to get through like LSOD plus i invaded a player 6 times in a row like this glitch we have on mkx were it feels like you can coonect to 3 ppl cum accross them time after time i honestly feel its microsof servers
 
Are you having matchmaking difficulties in Halo: The Master Chief Collection or Gears of War: Ultimate Edition? We’re aware and working to correct this as soon as possible! Thanks for your patience in the meantime. We’ll update you as soon as we know more./// this is the glitch effecting us but no mention of mkx
 

Gesture Required Ahead

Get on that hook
I also started to get the "challenge declined" problem and it's certainly connected to LSoD. Reason being yesterday when I tried to play sets with a friend I couldn't connect to him via invites and when we tried rooms I'd get the" challenge declined" thing.

We both restarted our games and I noticed the game version changed so I got a temporary LSoD fixed and it was working well. So I didn't get too long to test it.

When I tried playing again hours later I got LSoD again(not the old one, but this current one) but I didn't bother playing with randoms I was just in training mode. I'll do further testing again today if I can
 

theotherguy

Kombatant
Things have been pretty good for me the past few days. Updating game data still takes a while and the connecting to online seems to vary between being normal, and the longer wait most time. No declining issues. Now that i've said that i'm probably going to be struck down with some bug...

Currently on the version ending with 1fd i think.
 
I've had nothing but good matches since the hotfix, but I did encounter the low room count very briefly. I hope they iron out any issues in the next patch but I'm pretty sure this is as good as we're going to get.
 

Gesture Required Ahead

Get on that hook
Update just dropped on the X1. Guess what, no LSoD. As in, completely fixed!


...for now that is, unless it stays this way for the next 3 days and onwards, still checking it off as coincidential time-to-time lucky get-in
 

MKF30

Fujin and Ermac for MK 11
I've never experienced this but I have experienced my main screen FREEZING at random and when I hit the main button to say go on youtube or an app then back, after say a few days it'll make this weird "robotic sound noise like Cyrax and Sektor in UMK3 running" lmao similar to that before it gets normal in a few minutes...has this happened to anyone else by any chance?

This is another reason why I tend to play less MK X then I did MK 9....sometimes I just don't have the patience for dealing with it lol
 

EndofGameBoss

That's about right.
Update just dropped on the X1. Guess what, no LSoD. As in, completely fixed!


...for now that is, unless it stays this way for the next 3 days and onwards, still checking it off as coincidential time-to-time lucky get-in
I hope it's fixed. I have to restart the game a lit and my DLC always disappears.
 

MadeOfMetal

Kenshi Srubtastic,Cyrax, Special Forces Mains
took a while but i got it now:(

connecting match for 5 min for each match, god forbid they deny and you start all over again.
 

WATCHD0G

Kombatant
Update just dropped on the X1. Guess what, no LSoD. As in, completely fixed!


...for now that is, unless it stays this way for the next 3 days and onwards, still checking it off as coincidential time-to-time lucky get-in
Bro i'm sorry but every time i see your picture and name, i crack the fuck up and i also feel creeped out :oops: