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MKX XB1 "The Loading Screen of Death"

True Grave

Giving The Gift Of Graves
I get a couple things and I bought MKX digitally so I'm unsure if it's the same with disc or not. I'll start the game and it'll load, but then it either doesn't load and restarts or work. Mostly the latter. Here is where I get irritable. As soon as the main screen pops up, and even before sometimes, it does this "lag spike" like lag in which I have to wait 5 minutes before playing. Otherwise I get this "lag", but I know it's not lag. I'm pretty sure it has something to do with it being digitally downloaded or patch reasons as stated in the OP. God bless NRS...
 
Thanks for making this new thread @ Fraud Blank
Hopefully this is getting the attention it deserves now. Many people havent been able to play in over a month. Why doent NRS give a f°°k about this. It seems like they dont.
Also the game is still running fine on my brothers console. Hes on the same connection as me yet i get to lsod (Ive installed the game on his xbox a week ago). Im a huge fighting game fan and i really want to keep playing and supporting the game. But why should i if its not working right. Lab gets boring too after a while and playing ai is pointless.Ive put the game back in the shelf for now. NRS please fix this or at least give a statement that you know whats going on.
 
it's gotta be something with your connection, cause I have never had this issue with One, I have more issues on PS4 trying to connect or even play online. very strange.

Do you know someone else with a One that could come to your house and try getting online in the game?? then you would know for sure.
Every other game works perfect online. This only happens with MKX and it's weird as fuck.
 
This will be a cleaned up version of this thread: http://testyourmight.com/threads/connecting-to-online-issues.53160/

This is a quick description as to what this is:
For some reason, on the Xbox One version of MKX, random connections get targetted by what I'm going to call from now on the "loading screen of death", name courtesy of a TYM member whose name escapes me at the moment. What this does is that when you boot up the game, the "Updating Game Data" screen that normally takes less than 5 seconds to load up now takes at least 2 minutes if not more. And where it gets really bad is when you go Online. The "Connecting to Online" screen that normally takes AT MOST 30 seconds now lasts at least 5 minutes and sometimes on the worst case, 20 minutes. If the loading screen wasn't bad enough, your game now functions as if the NAT Type were set to Moderate or Strict even when it's Open. Meaning that you will have a hard time connecting to people and may or may not be able to go into the Rooms. And last but not least, when you do actually get into a game, the delay is so bad that it's borderline playable. Worse than the fuck awful that is the "usual".

There is only a tenporary single but highly inconvenient solution we have found so far and that is to play on a different connection. The 2 ways we have found so far are:

1)Playing on a different Xbox even when connected to the same Network
2)Connecting your xbox to a different router even if said router is connected to the main network


We also have tried countless of other solutions in order to try and fix this problems ourselves and most did not work besides the ones listed above in the white text. The failed solutions include:
Resetting the internet
Re-installing DLC
Re-installing the game
Restoring the Xbox to factory default
Port-forwarding
Switching from wired to wireless and vice-versa
Removing DLC
Clearing the cache
Enabling DMZ
Switching accounts
Deleting and re-downloading accounts
Deleting Save files
Hard resetting the Xbox
Testing the multiplayer connection and holding the 4 shoulder buttons to confirm the NAT Type
Playing a Living Tower
Delinking WB account
Re-linking WB account

This issue has started around the time of Tanya's release. To me, personally I believe it was a day or 2 after TCW.

Known players to have this issue:
Me
@call ME damo
@theotherguy
@K7L33THA
@One Trick Pony
@DownfouralitY
@Killjoy McGee
@Rebelo
@XxSYNDROISxX
@Audit
@Sultani
@tatterbug4
@tupacshakur99
and more. This is only in TYM. A quick google searh lead me to other forums where other people experience the same issue
http://www.gamefaqs.com/boards/802906-mortal-kombat-x/71938174
https://www.reddit.com/r/MortalKombat/comments/335d7w/is_it_really_necessary_to_connect_to_online_with/

Many players also tried to contact NRS, WB and Microsoft to get them to notice this but have had little to no response. Paulo himself has been tagged several times in the "Connecting to Online issues" thread. The latest update we have is @tupacshakur99 who claims to have spoken to Paulo via stream chat about this and Paulo saying that he was not aware that this issue existed until recently and that he'd speak to the appropriate people. There is also another TYM user @shogunoflive who claims to be an NRS employee and has spoken to @call ME damo about this issue only to tell him that the problem was either on Damo's end or Microsoft's. But seeing that this issue does not affect Damo alone clearly shows that this is not in fact, a specific issue that occurs to a single person.

We are unsure if this will ever get fixed and some even have lost hope and nobody can blame them. I personally bought an X1 for this game and it is a damn shame that I don't even get to play it.

TL;DR - Watch this video

PS: I request to the mods for this thread to not be merged with the "Connecting to Online Issues" thread as it is too clustered and dated. I want this thread to be a clean restart with a clear description of the problem as well as to show the collective effort that many put on to try and find a solution to this problem.
THANK YOU FOR TAKING THE TIME TO DO THIS GREAT WORK
 

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Blade4693

VIVIVI
It sort of sounds like an internet problem. Not too long ago my service provider was having some issues (I didn't know atm) and this happened to me, there were a few times when I couldn't even get past the black screen with all the white text. Then I disconnected my PS4 from the internet and it worked fine. Once I realized my service provider was having issues it made sense, and then it worked fine once they got their sh** together.
 

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It sort of sounds like an internet problem. Not too long ago my service provider was having some issues (I didn't know atm) and this happened to me, there were a few times when I couldn't even get past the black screen with all the white text. Then I disconnected my PS4 from the internet and it worked fine. Once I realized my service provider was having issues it made sense, and then it worked fine once they got their sh** together.
It definitely is a problem with the connection. But it's not on our end. And judging by the fact that it only affects MKX and multiple ISPs, it's MKX's problem. Specifically X1's MKX. So either NRS or Microsoft fucked up but that doesn't matter as long as it gets fixed.
 
Did anyone get a xbox one update yesterday? I had to download one yesterday and the game is working since then. Could be lucky but i restarted the game multiple time and is kept working. I havent tried playing today so i dont know if its still working. Ill check back later and let you guys know.
 

Herrm

My blade thanks you.
There wasn't an update for me yesterday or this morning when I played a bit before heading to work. :(
 

theotherguy

Kombatant
So one thing that hit me yesterday was to check if changing DNS makes any difference. I normally use the one provided by my ISP, so changed to the google DNS 8.8.8.8 or 8.8.4.4. And amazingly for the whole time I played I don't recall a LSoD. Changed back once or twice and no LSoD again. Then just before giving up I got the LSoD, quit the game, changed back to google DNS and it worked fine again.

Maybe a coincidence, maybe something there? Not sure how or why DNS might be at all related? Unless somehow some DNS are blocking some XBL/NRS addresses or something?

Will need to look into it a little more and see if it's still the same. Also could be that they did something on their side, seeing as Sultani said his was working again.
 
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So one that that hit me yesterday was to check if changing DNS makes any difference. I normally use the one provided by my ISP. So changed to the google DNS 8.8.8.8 or 8.8.4.4. And amazingly for the whole time I played I don't recall a LSoD. Changed back once or twice and no LSoD again. Then just before giving up I got the LSoD, quit the game changed back to google DNS and it worked fine again.

Maybe a coincidence, maybe something there? Not sure how or why DNS might be at all related? Unless somehow some DNS are blocking some XBL/NRS addresses or something?

Will need to look into it a little more and see if it's still the same. Also could be that they did something on their side, seeing as Sultani said his was working again.
I forgot to mention in the OP that I also tried static IP and DNS. But never DNS only. I'll give it a shot
 

Sultani

Warrior
This game works great and nrs knows about all the problems and its ok that they dont respond and they shouldnt be put on blast constantly about it.

I cant even believe so many people think like that.

It really would be great if the game didnt suck. To be clear, it sucks because it doesnt fucking work for too many people.
 

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@theotherguy changing to a static DNS didn't work for me :{

This game works great and nrs knows about all the problems and its ok that they dont respond and they shouldnt be put on blast constantly about it.

I cant even believe so many people think like that.

It really would be great if the game didnt suck. To be clear, it sucks because it doesnt fucking work for too many people.
Hey GGs last night! Oh wait...we couldn't play because of fucking LSoD...
 
From WBgames official forums - we finally got a reply from an Admin NRS rep - NRS-Lanny.



Vague, but at least we know they finally have read at least one of these threads.

Have posted a link to here and hopefully they respond with info regarding our testing.
Holy shit. Nice! Hopefully we'll see some results soon
 

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From WBgames official forums - we finally got a reply from an Admin NRS rep - NRS-Lanny.



Vague, but at least we know they finally have read at least one of these threads.

Have posted a link to here and hopefully they respond with info regarding our testing.
Hopefully by "looking into it" doesn't mean that they're just going "hey MS fix your shit" while MS goes "hey NRS fix your shit"
 

Herrm

My blade thanks you.
Every single day I run MKX for the first time, the game freezes for 3-5 minutes followed by another 5 minutes of uninstalling/reinstalling DLC then quitting/relaunching the game: