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MKX XB1 "The Loading Screen of Death"

Herrm

Herrm

My blade thanks you.
Well guys, here's a bit of hope...I have managed to at least find a work-around to the game freezing, chugging and hanging after turning it on and to the "INSTALLATION STOPPED!" bullshit with the DLC. This one work-around resolves both issues. While the work-around I found still sucks (because we as paying customers SHOULDN'T HAVE TO DO ANYTHING to make the game functional), it sucks a whole lot less than having to deal with the game being unplayable for 5+ minutes and having half of your DLC missing. I found out this method yesterday and repeated it again this morning before I left for work to confirm that it does in fact work 100% of the time.

When I get home today (around 4:30 eastern) I will make and then post a video of what I now do to prevent these problems from happening. It's actually really easy but it's just ridiculous that it has to be done.

Tagging @tylerlansdown in hopes he sees it and doesn't forget about us...
 
MadCntt

MadCntt

Noob
Herrm said:
Here's the video guys, hope it helps some of you out until @tylerlansdown and the rest of the NRS crew can resolve it properly....

Click to expand...
Hey, thanks for the video and I really hope this helps the guys with this issue, but I think it would be better to either make a separate thread about this DLC loading issue or, if there is already one, post it there cause this thread was mainly created for people being "targeted" by the LSoD. Please don't get me wrong it's really nice of you to do this, but I'm not sure if people with the DLC loading issue actually check this thread at all
 
Herrm

Herrm

My blade thanks you.
MadCntt said:
Hey, thanks for the video and I really hope this helps the guys with this issue, but I think it would be better to either make a separate thread about this DLC loading issue or, if there is already one, post it there cause this thread was mainly created for people being "targeted" by the LSoD. Please don't get me wrong it's really nice of you to do this, but I'm not sure if people with the DLC loading issue actually check this thread at all
Click to expand...
No worries, I see your point, thanks. I do have a thread for the DLC problem also and posted it there too. :)
 
MadCntt

MadCntt

Noob
call ME damo said:
does it let you bypass the LSOD though
Click to expand...
it does not

it is somewhat interesting that i haven't seen any reports of players having both, the LSoD and the DLC issues, might just be coincidence but it seems like people only have either LSoD or DLC... however no one seems to have both

haven't checked on the whole thing in quite a while and honestly lost interest in the game completely due to this... was looking at the WB forums a few minutes ago and there are countless different problems now with the xbone version that occured around the launch of tanya and predator...
There are absolutely no answers to be found from NRS side except for that little post tyler made...
but i'm really glad we are getting a kombat pack 2... good job NR$, def the last game i bought from you guys, not that it will bother you anyway cause you get more preorders than other fighting games sell overall.
 
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Gesture Required Ahead

Gesture Required Ahead

Get on that hook
MadCntt said:
it does not

it is somewhat interesting that i haven't seen any reports of players having both, the LSoD and the DLC issues, might just be coincidence but it seems like people only have either LSoD or DLC... however no one seems to have both

haven't checked on the whole thing in quite a while and honestly lost interest in the game completely due to this... was looking at the WB forums a few minutes ago and there are countless different problems now with the xbone version that occured around the launch of tanya and predator...
There are absolutely no answers to be found from NRS side except for that little post tyler made...
but i'm really glad we are getting a kombat pack 2... good job NR$, def the last game i bought from you guys, not that it will bother you anyway cause you get more preorders than other fighting games sell overall.
Click to expand...
I do have both. Said it countless times
 
C

call ME damo

Mortal
MadCntt said:
it does not

it is somewhat interesting that i haven't seen any reports of players having both, the LSoD and the DLC issues, might just be coincidence but it seems like people only have either LSoD or DLC... however no one seems to have both

haven't checked on the whole thing in quite a while and honestly lost interest in the game completely due to this... was looking at the WB forums a few minutes ago and there are countless different problems now with the xbone version that occured around the launch of tanya and predator...
There are absolutely no answers to be found from NRS side except for that little post tyler made...
but i'm really glad we are getting a kombat pack 2... good job NR$, def the last game i bought from you guys, not that it will bother you anyway cause you get more preorders than other fighting games sell overall.
Click to expand...
SAME FUCK NRS
 
MadCntt

MadCntt

Noob
DownfouralitY said:
I have both as well. I load up the game and sometimes I have the DLC, sometimes I have random skin packs or characters missing, there's no pattern.

Maybe since the patch is taking so long they could be trying to include a fix for this? God I hope this is the case ;_;
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Even tho i'm not an expert at this, I'm pretty sure that's nothing a patch can fix (Only speaking about the LSoD)
Since there is no response at all I highly doubt they will do anything and we will be stuck with this forever. To be completely honest with you i'm quite sure they dont even look into it at all, the only reason for them to actually fix this would be Kombat Pack 2 not selling well on XBL...
I mean they also said the netcode will be one of their top priorities for MK X and we all saw how that turned out...
 
T

theotherguy

Kombatant
Got a reply back from WB support after giving them a bit of a serve in the last one to them. I pretty much said their support is piss poor, I want this query escalated above level1 support, and there needs to be some info communicated about this issue. Their reply was essentially the info is passed on to the dev's, but it may take time to get it resolved, but to provide as much info as you can and send via bug reports.

In all fairness, they finally did actually respond to the support requests by going through basic troubleshooting. But that is what really gave me the shits - there's a well written post (that I linked to directly), with all the info and testing that has been done AND i even reiterated all the important parts in the emails, yet they feel the need to hold my hand with "Try reinstalling, hard reset, wifi" bla bla bla bullshit.

Of the four previous emails I sent, every single one started with "as noted in the first email..." The least they can do is READ the info sent so as not to drag on their "support" emails with useless drivel to waste more of my time to reply to.

I'd much prefer a "thanks for the info provided. It will be passed to the dev team. ...", rather than what they did do.
 
MadCntt

MadCntt

Noob
theotherguy said:
Got a reply back from WB support after giving them a bit of a serve in the last one to them. I pretty much said their support is piss poor, I want this query escalated above level1 support, and there needs to be some info communicated about this issue. Their reply was essentially the info is passed on to the dev's, but it may take time to get it resolved, but to provide as much info as you can and send via bug reports.

In all fairness, they finally did actually respond to the support requests by going through basic troubleshooting. But that is what really gave me the shits - there's a well written post (that I linked to directly), with all the info and testing that has been done AND i even reiterated all the important parts in the emails, yet they feel the need to hold my hand with "Try reinstalling, hard reset, wifi" bla bla bla bullshit.

Of the four previous emails I sent, every single one started with "as noted in the first email..." The least they can do is READ the info sent so as not to drag on their "support" emails with useless drivel to waste more of my time to reply to.

I'd much prefer a "thanks for the info provided. It will be passed to the dev team. ...", rather than what they did do.
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Well paulo told me in a stream he gave all the info i provided him to their tech support as well... which was almost 2 months ago
Funny thing is he ignored literally everything people were saying about the LSoD in streams after this...
They just don't care, that's really all there is to it... Spreading a (very) occasional spark of hope every now and then was the most they did so far
Makes me sad to see many people try so hard to actually get this fixed and they just ignore everything we do...

Thanks however for your effort, maybe you have better luck with them
 
C

call ME damo

Mortal
i now quit mk for good not guna even try agin even if its fixed i still dunu how they got away with this not that i whould see any of the staff but id beat the shit out of em rant done im out
 
infamy23

infamy23

FireBeard
I have the game on both consoles but I always play on PS4. Never had any issues with it.

I recently started playing KI again so I loaded up MKX on my XB1 over the past week and this garbage happens to me 90% of the time.

I have my XB1 on a static IP with all of the appropriate ports forwarded. My NAT is always fully open. I did multiple hard resets on my console and my router, and disconnected every other device from the network.

Sometimes I can get online and everything works fine, but it's rare, and it never lasts very long. Eventually, usually after about 40 minutes, it will get stuck on the "connecting to online" screen and may not start working again until the next day.

I feel for people who paid money for this game on XB1 and are forced to deal with a non-functioning product. It really is unacceptable. Thank god I have a PS4 as well.

For the record, I have ZERO issues with playing KI online. I also play SF4 on my Xbox360 with no issues.

This is a problem with the game, not my connection. I realize that a lot of people play MKX on XB1 with no issues but that does not mean the game itself is not the culprit here.
 
T

theotherguy

Kombatant
Isn't it just! But in all fairness, xbox support has been good and even WBgames support did offer "support", just delayed. It's just that because it's THEIR game, you'd think they'd be able to offer something more worthwhile than "have you tried turning it off and on again".

Haven't done MajorNelson yet... but he'll get one soon enough. Just need to find the right way to word it. In hindsight the one to Boon probably should've gone to MajorNelson so he can spruik the Xbox One exclusivity :p. Might hit up Maximillion_dude as well while i'm at it.

Has anyone else tweeted any of the above and got any feedback?
 
Hades

Hades

Apprentice
Why is this even a thing? Lag i can deal with, i live in New zealand theres shit all people playing this game here so i pretty much have to play online with people who live ages away anyway. What i can't deal with is having to wait 5 minutes to play every single match. I pretty much have to get lucky and get a stable connection for a long set or i'm fucked for 5 minutes.

Also is anyone else getting an issue in rooms where the second your invite gets sent through it gets instantly declined. I even tried it with friends sending to me and me sending to them and it just says declined straight away.

Anyway i can't complain about the netcode because i can't get into the game to even see what it's like and because theres no competition here theres literally no point in me playing a game i love because i will never ever get to play offline.
 
T

theotherguy

Kombatant
I had another chat with Xbox support the other day, and it's pretty much the usual stuff - NRS issue, we can't do anything about it, we know that they're working on it etc.

But one thing that I found interesting was this, and I was going to wait till I got some confirmation of this first, but:

Me:And have you received any response to the current status of this problem?
Xbox Support: They only told us that they are working on it already and resolution has been delivered. They would just need the player to contact them so they can check your account specifically for the game server.

The part in bold is what is most promising. Sounds like they have fix, at least as I read it. As to why they want people to contact them seems odd, they've already got my details 10 times over.

So I sent another email to tech support... still no response.

I don't want to get anyones hopes up, just restating what i've been told. Could be miscommunication, support reading something wrong... something else... But it's the most promising thing noted so far, but far from official.

Given the lack of other info from others it sometimes feels like i'm the only one bothering with this... Would be nice to get some feedback on responses that others have received, so we can see if they're at least all on the same page. It's great to post here, but emailing/tweeting/facebook-ing WBgames/Xbox/NRS is what needs to be done to get some answers. Along with pestering them on their official forum.


Hades said:
Anyway i can't complain about the netcode because i can't get into the game to even see what it's like
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Well at least you're looking on the bright side ;)
 
BlackJackSnack

BlackJackSnack

Bags of mostly water
I recently just moved and now I get the loading screen of death when before I have never had it happen.

I'm wondering if it has anything to do with Internet speed based out of a specificll location.

When I bring my Xbox to my apartment instead of the cabin it seems to work without any problems.

I am able to play call of duty and gears no problem at the cabin however. I do know that the Internet speed is way lower than at the apartment but I'm surprised I can't play mkx at all online here (unless I want to wait forever)

I believe it might be the server is timing out based on the lack of speed in order to connect to mkx online. In my experience I have to have at least 20 mbps for online to not have any issues.
 
DownfouralitY

DownfouralitY

Master
theotherguy said:
I had another chat with Xbox support the other day, and it's pretty much the usual stuff - NRS issue, we can't do anything about it, we know that they're working on it etc.

But one thing that I found interesting was this, and I was going to wait till I got some confirmation of this first, but:

Me:And have you received any response to the current status of this problem?
Xbox Support: They only told us that they are working on it already and resolution has been delivered. They would just need the player to contact them so they can check your account specifically for the game server.

The part in bold is what is most promising. Sounds like they have fix, at least as I read it. As to why they want people to contact them seems odd, they've already got my details 10 times over.

So I sent another email to tech support... still no response.

I don't want to get anyones hopes up, just restating what i've been told. Could be miscommunication, support reading something wrong... something else... But it's the most promising thing noted so far, but far from official.

Given the lack of other info from others it sometimes feels like i'm the only one bothering with this... Would be nice to get some feedback on responses that others have received, so we can see if they're at least all on the same page. It's great to post here, but emailing/tweeting/facebook-ing WBgames/Xbox/NRS is what needs to be done to get some answers. Along with pestering them on their official forum.



Well at least you're looking on the bright side ;)
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Holy shit man, nice find! So, who do I need to contact about my account? NRS or what? Also we do appreciate everything you're doing, I just don't really know what good it will do to pester them more, Tyler himself said that they're aware of the issue.
 
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