Connecting to Online Issues

[Gesture Required Ahead]

Well to me an issue is an issue, what issue are you having exactly? I've had of late minor issues with freezing at times but if I restart my xbox it usually fixes it.

Not counting that other issue I had of course. I'm sure they'll patch it as far as NRS's end is concerned.

You probably don't want to read the whole thread to get a grasp at our problem. But here's a quick recap:

For some reason, on the Xbox One version of MKX, random connections get targetted by what I'm going to call from now on the "loading screen of death", name courtesy of a TYM member whose name escapes me at the moment. What this does is that when you boot up the game, the "Updating Game Data" screen that normally takes less than 5 seconds to load up now takes at least 2 minutes if not more. And where it gets really bad is when you go Online. The "Connecting to Online" screen that normally takes AT MOST 30 seconds now lasts at least 5 minutes and sometimes on the worst case, 20 minutes. If the loading screen wasn't bad enough, your game now functions as if the NAT Type were set to Moderate or Strict even when it's Open. Meaning that you will have a hard time connecting to people and may or may not be able to go into the Rooms. And last but not least, when you do actually get into a game, the delay is so bad that it's borderline playable. Worse than the fuck awful that is the "usual".

There is only a tenporary single but highly inconvenient solution we have found so far and that is to play on a different connection. The 2 ways we have found so far are:

1)Playing on a different Xbox even when connected to the same Network
2)Connecting your xbox to a different router even if said router is connected to the main network

 

[MKF30]

You probably don't want to read the whole thread to get a grasp at our problem. But here's a quick recap:

For some reason, on the Xbox One version of MKX, random connections get targetted by what I'm going to call from now on the "loading screen of death", name courtesy of a TYM member whose name escapes me at the moment. What this does is that when you boot up the game, the "Updating Game Data" screen that normally takes less than 5 seconds to load up now takes at least 2 minutes if not more. And where it gets really bad is when you go Online. The "Connecting to Online" screen that normally takes AT MOST 30 seconds now lasts at least 5 minutes and sometimes on the worst case, 20 minutes. If the loading screen wasn't bad enough, your game now functions as if the NAT Type were set to Moderate or Strict even when it's Open. Meaning that you will have a hard time connecting to people and may or may not be able to go into the Rooms. And last but not least, when you do actually get into a game, the delay is so bad that it's borderline playable. Worse than the fuck awful that is the "usual".

There is only a tenporary single but highly inconvenient solution we have found so far and that is to play on a different connection. The 2 ways we have found so far are:

1)Playing on a different Xbox even when connected to the same Network
2)Connecting your xbox to a different router even if said router is connected to the main network

Ahh ok I see, hmm. Well I can say from my end so far, I haven't had the connecting to online issue but I have had connecting to a match (KOTH for example) used to take a minute now takes 5 mins or longer, one time froze all together within the past 2 weeks it froze once and as far as just just connecting took forever so I said fuck it, and went into rooms to join koth and worked that way.

As far as connecting to online, thankfully I have not had this problem. But that other stuff yeah that totally sucks dude with the connecting to certain people or rooms with the 2 ways to deal with it. That just sounds really technical. I have been disconnected at times more often I've found lately in KOTH's say I'm up to play next and I win a few, all of a sudden it'll disconnect and everyone bounces/disconnects from the room. Reminds me of the good old days of MK 9 lol...

I noticed this didn't happen until really the past of late updates and patches, so IDK what that's about. It seems a lot of people are experiencing different issues in general. Hopefully as far as NRS's end is concerned they can fix it, I am wondering though when I googled that prior issue if some of these things aren't with Xbox in general since some people have reported similar issues with various games which makes me wonder...

Thanks for that brief explanation, that's very interesting and good to know.

 

[Gesture Required Ahead]

Ahh ok I see, hmm. Well I can say from my end so far, I haven't had the connecting to online issue but I have had connecting to a match (KOTH for example) used to take a minute now takes 5 mins or longer, one time froze all together within the past 2 weeks it froze once and as far as just just connecting took forever so I said fuck it, and went into rooms to join koth and worked that way.

As far as connecting to online, thankfully I have not had this problem. But that other stuff yeah that totally sucks dude with the connecting to certain people or rooms with the 2 ways to deal with it. That just sounds really technical. I have been disconnected at times more often I've found lately in KOTH's say I'm up to play next and I win a few, all of a sudden it'll disconnect and everyone bounces/disconnects from the room. Reminds me of the good old days of MK 9 lol...

I noticed this didn't happen until really the past of late updates and patches, so IDK what that's about. It seems a lot of people are experiencing different issues in general. Hopefully as far as NRS's end is concerned they can fix it, I am wondering though when I googled that prior issue if some of these things aren't with Xbox in general since some people have reported similar issues with various games which makes me wonder...

Thanks for that brief explanation, that's very interesting and good to know.

It started happening since the Tanya patch. Boom, just a bunch of random people suddenly get it like some sort of a generic disease

 

[theotherguy]

So here's my latest update.

After the wasted factory reset debacle, the next day I started playing around with all the Xbox network settings changing anything & everything (knowing it's not going to make a difference, but hey). Tried using a wireless connection again, nothing. Tried using a different connection method to my ISP, nothing.
Figured WTH i'll try changing my ISP allocated IP address, and amazingly the game worked as it should! Still on wireless at this stage. Played a few games, then changed back to wired and was still working. Version was 0.209-06 at this stage.

Next day comes along (version changes to 0.209-06- some extra stuff) and i'm back to the loading screen of death.

I can't say that the IP change was the reason why it started working - could just be a coincidence, but it's interesting nonetheless. I'm going to try it again at some stage, but i've only got a few IP changes till I get charged to do them.

Assuming that is the case, it once again looks like something on the system/profile is getting flagged in the game or NRS servers to say this guy doesn't count, make him wait. So everytime your connection changes it's fine till the flag is set (for whatever unknown reason) and you go back to loading screen hell.

Another question to add to the rest: Who here has an ISP allocated static IP? Who has DHCP allocated ones. NOTE this is your ISP IP, not your internal one like 192.168.x.x / 10.0.x.x etc.

It seems it doesn't matter what connection you have - DSL, Fibre, other - the bug doesn't care.
It seems that once you get hit by this bug there's no going back.

 

[Gesture Required Ahead]

So here's my latest update.

After the wasted factory reset debacle, the next day I started playing around with all the Xbox network settings changing anything & everything (knowing it's not going to make a difference, but hey). Tried using a wireless connection again, nothing. Tried using a different connection method to my ISP, nothing.
Figured WTH i'll try changing my ISP allocated IP address, and amazingly the game worked as it should! Still on wireless at this stage. Played a few games, then changed back to wired and was still working. Version was 0.209-06 at this stage.

Next day comes along (version changes to 0.209-06- some extra stuff) and i'm back to the loading screen of death.

I can't say that the IP change was the reason why it started working - could just be a coincidence, but it's interesting nonetheless. I'm going to try it again at some stage, but i've only got a few IP changes till I get charged to do them.

Assuming that is the case, it once again looks like something on the system/profile is getting flagged in the game or NRS servers to say this guy doesn't count, make him wait. So everytime your connection changes it's fine till the flag is set (for whatever unknown reason) and you go back to loading screen hell.

Another question to add to the rest: Who here has an ISP allocated static IP? Who has DHCP allocated ones. NOTE this is your ISP IP, not your internal one like 192.168.x.x / 10.0.x.x etc.

It seems it doesn't matter what connection you have - DSL, Fibre, other - the bug doesn't care.
It seems that once you get hit by this bug there's no going back.

I have a DCHP allocated IP. Everytime I change it to a static one, my NAT type goes from Open to Moderate so I keep it on auto. It also doesn't change anything for me.

If someone who's more knowledgeable about networking more than me can explain what constitutes as a "different connection" I'd like to know that. Because it seems to be the temporary key to this problem.

As of now, we only how how to "change connections" by either playing on a different system or connecting to a different router despite using the same network. If there was a way to do that without making physical changes to the system and/or network, I'd love to know about it.

 

[theotherguy]

Just noticed Paulo was lurking around earlier... no response to my PM I sent ages ago or even popping up in this thread which is very disheartening.

Posted on his profile page with a link... hopefully he sees it, but i'm seriously thinking this is getting swept under the rug.

 

[Gesture Required Ahead]

Just noticed Paulo was lurking around earlier... no response to my PM I sent ages ago or even popping up in this thread which is very disheartening.

Posted on his profile page with a link... hopefully he sees it, but i'm seriously thinking this is getting swept under the rug.

This is part of the reason why I want to re-make this thread with a clean op with a description of the problem, all solutions tried collectively by us, make them know that they all failed so they don't suggest them again and also showcase the temporary solutions we discovered.

But I'll admit I'm not very good at long write-ups and I still am not sure how I'll organize the clusterfuck of info in my head since the creation of this thread.

If someone else wants to do it, I'll be 100% about helping you with all the info you need because I've pretty much lived in this thread since its creation

EDIT: I also want a title that will catch the eye and show that this is a HUGE problem for over a month now

 

[MKF30]

It started happening since the Tanya patch. Boom, just a bunch of random people suddenly get it like some sort of a generic disease

Makes sense that's around the time I've been having connection issues of my own regarding finding matches. I think sometimes updates do more harm than good lol

 

[Mighty Durpyena]

I haven't been able to connect to games outside of rooms/private today at all, like seriously. I just had it where it said I lost connection to Xbox Live, thus lost connection to the faction server, which I fixed by uninstalling then reinstalling the game, but now there's this shit. Like seriously, wtf

 

[K7L33THA]

Still getting the loading screen of death...This is rediculous. Putting the game back on the shelf. Shame on this netcode, SHAME. Spent 80 bucks on this game and cannot even play it.

 

[Gesture Required Ahead]

Still getting the loading screen of death...This is rediculous. Putting the game back on the shelf. Shame on this netcode, SHAME. Spent 80 bucks on this game and cannot even play it.

I spent 130 'cause Gamestop. I was supposed to get a poster but I didn't get shit. I could have bought the same things digitally for like $90 during that XBL sale.

Basically double ripped off for me

 

[Awsumpossm]

I haven't been able to play mkx online all day today on my xbox one. I simply cannot find a match. The online matchmaking simply will not find an opponent.

Usually I have no problems with mkx online, but this is seriously BS. I was looking forward to playing mkx on my one day off but..... smh.

 

[theotherguy]

I've posted to the MK facebook page. Quick description of the issue plus the YT vid you posted. Going to do the same to the WBgames, and will probably create a Twitter acct over the weekend, just to hit all the other media sites NRS and WBgames have.

Have posted another bug report/tech support query with WBgames, but not expecting anything from them. Probably blocked me lol!

I don't know if it's going to help, or make me seem like spammer or what, but I think we need to make this more public. As it stands currently people are discussing in forums (even with known MK devs!!), and it's like it's been ignored.

Everyone here has spent good money, and now way too much time on fixing an issue that should never have taken this long to be resolved let alone acknowledged.

 

[Gesture Required Ahead]

I've posted to the MK facebook page. Quick description of the issue plus the YT vid you posted. Going to do the same to the WBgames, and will probably create a Twitter acct over the weekend, just to hit all the other media sites NRS and WBgames have.

Have posted another bug report/tech support query with WBgames, but not expecting anything from them. Probably blocked me lol!

I don't know if it's going to help, or make me seem like spammer or what, but I think we need to make this more public. As it stands currently people are discussing in forums (even with known MK devs!!), and it's like it's been ignored.

Everyone here has spent good money, and now way too much time on fixing an issue that should never have taken this long to be resolved let alone acknowledged.

You're doing god's work. You probably have done the most effort in getting this fixed than all of us. Thank you

 

[MD5]

I think this connecting to online problem has something to do with the dlc, whenever I check mkx on the manage game menu it sometimes shows that I need to reinstall some stuff I've already got installed, once I reinstall it the game works fine until the next time I start it up.

 

[chemist4hire]

I think this connecting to online problem has something to do with the dlc, whenever I check mkx on the manage game menu it sometimes shows that I need to reinstall some stuff I've already got installed, once I reinstall it the game works fine until the next time I start it up.

I noticed the same thing, except in my case all the reinstall files were showing up on my internal hard drive instead of the external drive that MKX is stored on. When that happens I install it on the internal drive and then transfer the installed file to the external drive and everything works fine until I restart my xbox and have to reinstall the disappearing/reappearing files. I think it has to do with a file they updated by a hotfix rather than by patch. Because that is when this started happening to me and we all know how messed up the hotfix system was during the injustice era.

 

[Gesture Required Ahead]

I think this connecting to online problem has something to do with the dlc, whenever I check mkx on the manage game menu it sometimes shows that I need to reinstall some stuff I've already got installed, once I reinstall it the game works fine until the next time I start it up.

I noticed the same thing, except in my case all the reinstall files were showing up on my internal hard drive instead of the external drive that MKX is stored on. When that happens I install it on the internal drive and then transfer the installed file to the external drive and everything works fine until I restart my xbox and have to reinstall the disappearing/reappearing files. I think it has to do with a file they updated by a hotfix rather than by patch. Because that is when this started happening to me and we all know how messed up the hotfix system was during the injustice era.

I noticed this too but no it's not the problem because DLC still re-installs even when you're offline

 

[theotherguy]

I think this connecting to online problem has something to do with the dlc, whenever I check mkx on the manage game menu it sometimes shows that I need to reinstall some stuff I've already got installed, once I reinstall it the game works fine until the next time I start it up.

Highly doubt it. I've only got the Goro DLC, and I can't recall ever having an issue with it. Plus on my second reinstall I forgot to install the DLC and still had the issue. If it was related it would be more repeatable. Also the DLC download is nothing more than an unlock so you can use it. The bulk of the DLC content would be with the patches as it's required for compatibility with users that don't have the DLC unlocked.

I think it has to do with a file they updated by a hotfix rather than by patch.

Regardless of what it was, we know it happened at or around the time of the Tanya update. That gives the dev's a very accurate timeframe to look at what was done or changed in the main code/patch/hotfix/servers or wherever.

Maybe we're going about this all wrong.. seems NRS/WBgames just wants money.. Hey NRS/WBGames, I don't have any of the extra DLC (apart from Goro). I will buy ALL OF IT if this is fixed by Friday 17 July! That's a guaranteed AU$45+ in your pocket!

 

[Gesture Required Ahead]

Something weird just happened now. So I switched back to my original wired connection (the one with loading screen of death) and when I booted up the game, Tanya has problems installing. Since I just wanted to lab for a bit, I didn't really care. But I didn't get it.

For now I'll write this off as coicidential until I get a confirmation tomorrow on whether it stays this was or it's just one of my lucky offs

EDIT: lmao nvm that didn't last long at all. Desynced me from my first match and started getting LSoD again

 

[tupacshakur99]

Just checked if maybe the game is working again but no. Still loading screen of death. Then i went into training for a bit and when i went back to the main menu a weird message popped up. It said : There is an error with the faction server, options that require the server have been disabled. Check back later.
Is this even real english? Sound weird to me. I guess we just have to live with the fact that nrs is not doing anything to fix this.

 

[Gesture Required Ahead]

Just checked if maybe the game is working again but no. Still loading screen of death. Then i went into training for a bit and when i went back to the main menu a weird message popped up. It said : There is an error with the faction server, options that require the server have been disabled. Check back later.
Is this even real english? Sound weird to me. I guess we just have to live with the fact that nrs is not doing anything to fix this.

No the faction thing is normal. It's unrelated to the LSoD

 

[Willkiller]

I've spent a lot of time reading all your posts and sadly I'm another one with the same issue, I'm from Colombia and a big fan of Mk but I'm so disappointed with this , any way my gametag is : willkiller32 , if someone can help, thanks guys and please don't give up !!!

 

[MadeOfMetal]

NRS be like: "No fix. The only way to play this game is to buy a PS4"

This game might as well be a PS4 exclusive with how poorly every other version works

its happening on PS4 as well and i have a brand new disk.

 

[Gesture Required Ahead]

I've spent a lot of time reading all your posts and sadly I'm another one with the same issue, I'm from Colombia and a big fan of Mk but I'm so disappointed with this , any way my gametag is : willkiller32 , if someone can help, thanks guys and please don't give up !!!

Sad to hear that you've joined us, friend. Best of luck

 

[Gesture Required Ahead]

its happening on PS4 as well and i have a brand new disk.

PS4 has the LSoD? Same symptoms?