I made an entirely new PSN account and profile. Started from the beginning, went to the chest that has had the Amulet of Shinnock receip for everyone... nothing... just a konsunable... my next option is to delete my saved game data but I'm afraid of losing my koins, gear and skins. I did ask their support, but they told me to create a new profile first to see if that worked which it didn't. Ugh!!!