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NRS Communications: Riding the dead horse

GLoRToR

Positive Poster!
The most recent news about custom variations not being available for tournament play has finally lit the fuse to the powderkegs set all over their own PR by Netherrealm Studios. A slowly burning, wet fuse but a lit fuse nonetheless, one which will surely detonate, undermining their efforts if not tomorrow or next week then in the very near future.

I've said this before and I'll say it again: you can only keep people poorly informed for so long. The leaks which blew up the schedule were a dead giveaway that not only the community but perhaps some of the insiders think that it's time to break away from the pre-internet secretiveness and treat their customers more respectfully.

It worked well in the '90s. The Fatalities, the unlockables and even just the special moves in many arcade games - among them the earliest installations of the Mortal Kombat Series - have been the arcade rooms' best-kept secrets, something we used to pay other kids for. With coke, with coins or whatever else.
The age of the Internet quickly changed this.

In the present day, secrets of a game are unearthed within the week of the game's release, often by the creators themselves. And if playthroughs, secrets and optimal performance are all outed so easily, why should previews and information be any different?

It shouldn't.

Character reveals are hype, they are fun, they set the tone for the long wait, and they are fine. But advertising a game with a feature you'll then make limited access when everyone thought it would be the standard - based on no information to the contrary whatsoever - is not going to bode well.

Neither will twitter posts cryptic enough for Inspector Gadget to end up being a guest character just so that he can figure out what the hell the creators are up to next.

I didn't mean this post to be so long, apologies.
All I'm saying is, it's time NRS stepped up their game and stopped riding the dead horse of secretive guess games on social media instead of properly articulating their communications like such a reputable company would be expected to in this day and age.

Need someone to do it?

Hire me.
 

xenogorgeous

.... they mostly come at night. Mostly.
yep, people were begging for information regarding custom variations , what their role in competition mode/scene and etc, but, for some weird bizarre reason, NRS become evasive on the subject during some time, so .... very understable all disapointment this generated now
 

Gamer68

Fujin!
Well, the way they are handling character reveals is kinda weird, too.

Apparently they aren't going to officially reveal every character before the game comes out? At least that is what Daanish said on Twitter. It seems they want Frost specifically to be a secret, but she's already been leaked like 3 different times.

I'm glad NRS is trying to have fun and try to be as old school as possible with secrets and stuff, but I do agree that it doesn't work anymore. At least when it comes to trying to keep game mechanics, characters that have already leaked, etc, a secret.
 

SaSSolino

Soul Stealing Loyalist
Yeah, I'm really not a fan of how they handled marketing this time around.

And maybe it's because the wound is still fresh, but after this last interview they really feel out of touch with their customers too.

MK11 was shaping up to be a damn masterpiece, and yet it might fail because of an issue already present in Inj2 that they didn't seem to learn from. Let's hope they fix this mess.
 

Lt. Boxy Angelman

I WILL EAT THIS GAME
I applaud this post loudly.
Especially this:

Neither will twitter posts cryptic enough for Inspector Gadget to end up being a guest character just so that he can figure out what the hell the creators are up to next.
There is nothing, literally NOTHING that this team does that is as damning and frustrating as their constant approach of "what will we reveal next? Will we tell you anything of great importance pertaining to the game itself or characters you really want to know about? Find out next time on Dragon Ball MK" that they've had since forever. It's like the episode of South Park with the customer service reps that tweaked their nips every time they knew they were pissing someone off. Except now they did it with the entire competitive meta of the game in an even more grandiose and avoidable way than they did in Injustice 2, and waited until the day after the beta was over to say a word about it.

Does not look good.
 

NothingPersonal

Are you not entertained!?
Just watch how the great dlc thing they want to introduce after the game's launch is a bunch of special moves for 95$. DOA fans, where you at?
 

Kroaken

Life is a block string with no gaps.
The most recent news about custom variations not being available for tournament play has finally lit the fuse to the powderkegs set all over their own PR by Netherrealm Studios. A slowly burning, wet fuse but a lit fuse nonetheless, one which will surely detonate, undermining their efforts if not tomorrow or next week then in the very near future.

I've said this before and I'll say it again: you can only keep people poorly informed for so long. The leaks which blew up the schedule were a dead giveaway that not only the community but perhaps some of the insiders think that it's time to break away from the pre-internet secretiveness and treat their customers more respectfully.

It worked well in the '90s. The Fatalities, the unlockables and even just the special moves in many arcade games - among them the earliest installations of the Mortal Kombat Series - have been the arcade rooms' best-kept secrets, something we used to pay other kids for. With coke, with coins or whatever else.
The age of the Internet quickly changed this.

In the present day, secrets of a game are unearthed within the week of the game's release, often by the creators themselves. And if playthroughs, secrets and optimal performance are all outed so easily, why should previews and information be any different?

It shouldn't.

Character reveals are hype, they are fun, they set the tone for the long wait, and they are fine. But advertising a game with a feature you'll then make limited access when everyone thought it would be the standard - based on no information to the contrary whatsoever - is not going to bode well.

Neither will twitter posts cryptic enough for Inspector Gadget to end up being a guest character just so that he can figure out what the hell the creators are up to next.

I didn't mean this post to be so long, apologies.
All I'm saying is, it's time NRS stepped up their game and stopped riding the dead horse of secretive guess games on social media instead of properly articulating their communications like such a reputable company would be expected to in this day and age.

Need someone to do it?

Hire me.
This was a great expansion on our conversation and a good read, thank you.

MK11 was shaping up to be a damn masterpiece, and yet it might fail because of an issue already present in Inj2 that they didn't seem to learn from. Let's hope they fix this mess.
I think this is a little over exaggeration. The game is still going to be amazing, even if the recent news is a little disappointing.
 

Pizza

Thrill Kill
I like this thread and all contributions made here. This is something that needs to be addressed. It's fucking important how you communicate things.
But there's also a lot of people who have the "I don't care I'm buying it anyway" mindset that makes them take any criticisms as offensive and defend these practices like if their lives depended on it.
 

GLoRToR

Positive Poster!
Thing is, it will still be a best selling game whether people agree with the way they do things, or not.
 

DragonofDadashov24

Let’s see whose fire burns hotter
Am I really the only guy here who thinks that custom variations are TOO difficult to balance and memorize?
If you say people who can’t handle it shouldn’t compete then my answer is that people who can’t memorize the old amplified moves shouldn’t play the game at all.
Man, I’m pretty sure when they give you custom vriation in tourneys you’ll be more frustrated with the way how unbalaced some moves are. Let’s be honest, NRS doesn’t know how to balance a game properly, especially day 1. They either make characters OP or completely criplled. Memorizing the crap will take weeks for one character. Right, it gives the game longelivity but still, I’m not sure.
 

SaSSolino

Soul Stealing Loyalist
I think this is a little over exaggeration. The game is still going to be amazing, even if the recent news is a little disappointing.
Custom variations made up like 80% of this game's marketing, and now if you want to take the game somewhat seriously or even just don't want to deal with random damage buffs, you can't play with them.

Before the news I was only afraid for actual tournament people, but this involves even the casuals that want a somewhat fair game. This is pretty huge.
 
But advertising a game with a feature you'll then make limited access when everyone thought it would be the standard - based on no information to the contrary whatsoever - is not going to bode well
No information whatsoever?

They told us they were leaning towards presets.

"The game will come with the 'regulation' versions of the character... I'm personally leaning towards having some base ones, certainly for competitive and tournaments." — Ed Boon
 
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CrimsonShadow

Administrator and Community Engineer
Administrator
But advertising a game with a feature you'll then make limited access when everyone thought it would be the standard - based on no information to the contrary whatsoever - is not going to bode well.
They said at the start that they’d probably have preset variations for competitive play. People just decided to ignore this because they hadn’t seen the variations yet on stream.
 

GLoRToR

Positive Poster!
They said at the start that they’d probably have preset variations for competitive play. People just decided to ignore this because they hadn’t seen the variations yet on stream.
I know, I saw them say this. Once.
How many people didn't see them say it though?

This is exactly what I mean by bad communications.
Had they allowed a competitive mode and a standard mode in the Beta, people wouldn't feel like the custom variations they were playing were for naught.

Also just to be clear, I SUPPORT standard variations.
I said it a million times already: Customs would be hell to balance and people would abandon the game calling it out on all the bullshit.
 

eolson3

Mortal
treat their customers more respectfully.
Good lord, this isn't segregated lunch counters here. "Fans" ruin all of the surprise for themselves by demanding to see any and all. Communication with communities that are always powder kegs waiting to blow is difficult and is as often a trap as an opportunity.

If you can make yourself out to a victim even just in scenario where they haven't revealed some characters yet, what kind of room have you left them to maneuver? They'd have to walk on such eggshells to prevent saying something that someone would inevitably dredge up later as gospel, and then we start this all over again. But if they do that you'd just call them out on "marketing talk". There is no actual benefit to them going outside of the current plan, only threats.

How many people didn't see them say it though?
So they are disrespectful not because things weren't said, but because they weren't said in X venues to reach every eye imaginable?

No matter what your perspective on the actual variations thing is, the response by the "community" is ridiculous. I'll wait to hear more from NRS before getting my panties in a bunch.
 

GLoRToR

Positive Poster!
No matter what your perspective on the actual variations thing is, the response by the "community" is ridiculous. I'll wait to hear more from NRS before getting my panties in a bunch.
Fully agree. Instigated hysteria is never a reasonable response.
At the same time, it's harder to force it with a more transparent producer whose crucial information is clear for all to see.