Connecting to Online Issues

[tupacshakur99]

The update you are referring to essentially did nothing that could fix this. This update was a "pre-update" for windows 10 interface, added some games
to the 360 compatibility and added new things to stream directly from xbox one.
Don't get me wrong, i'm glad that it works for you now, i had days where it worked for me as well, but i would be more than surprised if it lasted,
as like i said before, the update did nothing to fix this issue :/

Ok thanks for this info.

 

[call ME damo]

put it in last night had 3 fight got the lsod

 

[MadCntt]

http://community.wbgames.com/t5/Support/XBOX-ONE-Can-t-connect-to-online/td-p/542763

http://community.wbgames.com/t5/Support/Stuck-at-quot-Updating-Game-Data-quot/m-p/493594#U493594

http://community.wbgames.com/t5/Support/Connecting-to-online-takes-forever-issue-x1/m-p/615714#U615714

http://www.gamefaqs.com/boards/802906-mortal-kombat-x/71938174

and there is this thread on TYM, there is still NO OFFICIAL STATEMENT FROM NRS ABOUT THIS

THIS IS ABSURD!!!!

I also sent a support ticket on the xbox homepage, had a long chat with an employee that guided me through everything possible to, once again, ENSURE that this issue was not on my OR their end.


WAKE UP NRS!!!

 

[mercureXI]

No mate.

"Go play some friend, offline" and stop asking NRS to fix the game. They do what they can.

(--ever since 2008)

 

[Gesture Required Ahead]

http://community.wbgames.com/t5/Support/XBOX-ONE-Can-t-connect-to-online/td-p/542763

http://community.wbgames.com/t5/Support/Stuck-at-quot-Updating-Game-Data-quot/m-p/493594#U493594

http://community.wbgames.com/t5/Support/Connecting-to-online-takes-forever-issue-x1/m-p/615714#U615714

http://www.gamefaqs.com/boards/802906-mortal-kombat-x/71938174

and there is this thread on TYM, there is still NO OFFICIAL STATEMENT FROM NRS ABOUT THIS

THIS IS ABSURD!!!!

I also sent a support ticket on the xbox homepage, had a long chat with an employee that guided me through everything possible to, once again, ENSURE that this issue was not on my OR their end.


WAKE UP NRS!!!

MS and NRS still playing the blaming game? Guess that's no surprise. Also will update my thread with these links when I get home later

 

[La Roach II]

So I dunno if anyone has posted anything similar to this, but I've found that if I connect my xb1 to my verizon 4g lte hotspot and play the game, I NEVER get stuck at connecting to online. Further, if I launch the game and connect to online with the mobile hotspot, I can go back to xb1 settings, disconnect wireless, and then connect to my home internet and avoid getting stuck at connecting to online. This is ideal since the mobile hotspot is crazy laggy. However, I'm tired of paying the money for something I don't use, except to trick my MKX into actually working correctly. So yeah, home internet gets stuck every time, mobile internet zips right through it. I have no idea why

 

[Gesture Required Ahead]

So I dunno if anyone has posted anything similar to this, but I've found that if I connect my xb1 to my verizon 4g lte hotspot and play the game, I NEVER get stuck at connecting to online. Further, if I launch the game and connect to online with the mobile hotspot, I can go back to xb1 settings, disconnect wireless, and then connect to my home internet and avoid getting stuck at connecting to online. This is ideal since the mobile hotspot is crazy laggy. However, I'm tired of paying the money for something I don't use, except to trick my MKX into actually working correctly. So yeah, home internet gets stuck every time, mobile internet zips right through it. I have no idea why

It's one of the two ways to tenporariy fix it. Changing connections and playing on a different console

 

[La Roach II]

It's one of the two ways to tenporariy fix it. Changing connections and playing on a different console

Well I guess what I'm getting at is how come the mobile internet never gets stuck there? Like I can play 6 hours straight on it. Coming out of ranked after every match, I see "connecting to online" for maybe a tenth of a second.

 

[theotherguy]

Well I guess what I'm getting at is how come the mobile internet never gets stuck there? Like I can play 6 hours straight on it. Coming out of ranked after every match, I see "connecting to online" for maybe a tenth of a second.

That's the million dollar question! What is it about certain connections that is causing the problem? ISP routing, shaping, crappy network infrastructure. Is the Xbox doing something that it shouldn't?

Maybe we should be looking at what version of Xbox's we have? Up till now there is nothing that seems to be a common factor given different countries, connections, digital/disc versions etc. Only things are it's MKX and Xbox One...

 

[MadCntt]

I'm not an expert at any ISP routing related things, but could someone find out the IP of the NRS online server for MK X?
Maybe doing a tracert to their IP would give any type of insight, at least that's what most other companies always suggest if there's any DC/Ping/Connection related issues to their servers.

 

[La Roach II]

I can also confirm that this doesn't happen to me or my friends on PC. I don't even see "connecting to online," it skips right to checking player status and reading stats data. Same connection. It's driving me insane. I've tweaked with every setting I can find in my modem/router, switched DNS servers, messed with mtu size, etc. This game is just broken on XB1 for some reason.

 

[MadCntt]

At first i thought they blocked my IP cause i always call the NRS guys out on streams about the shitty netcode

On a serious note tho, i changed my DNS to the google one and it's working as of now, as a matter of fact the loading times have never been faster than right now, even a lot faster than when the game used to work "properly".
I'm pretty sure I just got lucky right now but if someone else wants to try it, feel free to report back

Again it would be REALLY NICE, if there would be ANY type of interest from NRS side about this... just tell us what we should do...


Also, this might be nothing but I was always wondering why the XB1 version has 3 types of "connecting phases" in ranked (opponent found > connecting match > joining match), however the PC and PS4 version only have 2 (opponent found > joining match)
Again, this might not mean anything, I'm just curious why that is... did they add a different matchmaking to XB1 version? That additional step makes it take a lot longer to find a ranked opponent than on the other versions... It's just really weird to me

 

[theotherguy]

i changed my DNS to the google one and it's working as of now, as a matter of fact the loading times have never been faster than right now, even a lot faster than when the game used to work "properly".
I'm pretty sure I just got lucky right now but if someone else wants to try it, feel free to report back

I think you just got lucky. I mentioned that yesterday and thought i might be onto something, but no, it started happening again. It's like the game got fooled for a bit, then figured out who we are and then back to LSoD for you!!

Also, this might be nothing but I was always wondering why the XB1 version has 3 types of "connecting phases" in ranked (opponent found > connecting match > joining match), however the PC and PS4 version only have 2 (opponent found > joining match)
Again, this might not mean anything, I'm just curious why that is... did they add a different matchmaking to XB1 version? That additional step makes it take a lot longer to find a ranked opponent than on the other versions... It's just really weird to me

Interesting point. I'm not sure how things are now, but as I understand it originally XBL provided the matchmatching infrastructure for online, while PSN pretty much was just a common gamertag, where companies had to provide everything else for online play. Assuming that is the same, it's possibly due to the game needing to interact with XBL more than PSN. But even then, MK9 for all it's flaws never had issues with XBL like this, at least not for me.

 

[fatalfab]

Hello,

Sorry for my bad english..

In France , same problem , i've tested all possibilities , deleted game and dlc , wifi or ethernet ,my NAT setting are fine ...

But i've found a solution , i share my connection with my Iphone in xbox setting i connecte to my Iphone share connection in wifi

I launch MKX and "connecting to online" take just 1 second , like since before Tanya update and after i disconnected of my iphone and i plug my ethernet cable and all is OK and fine .

But i must do this always i want to play online .

 

[Willkiller]

Hello,

Sorry for my bad english..

In France , same problem , i've tested all possibilities , deleted game and dlc , wifi or ethernet ,my NAT setting are fine ...

But i've found a solution , i share my connection with my Iphone in xbox setting i connecte to my Iphone share connection in wifi

I launch MKX and "connecting to online" take just 1 second , like since before Tanya update and after i disconnected of my iphone and i plug my ethernet cable and all is OK and fine .

But i must do this always i want to play online .

I'll test it thxs

 

[call ME damo]

still goin on i carnt get over this

 

[MadeOfMetal]

has anyone found NRS main servers ip address, so we can ping and test connection? i wanna do a nslookup on it as well as tracert

 

[MadCntt]

well i'm not sure what exactly caused it to work for me now...

I started using a VPN 3 days ago and I didn't have any problems logging in since, however i realized that the game version changed as well (just realized it now, no idea when it changed but i assume with tremor release), could anyone tell me if the version updated fixed it for you guys? cause if i not i assume it's the VPN

 

[Gesture Required Ahead]

well i'm not sure what exactly caused it to work for me now...

I started using a VPN 3 days ago and I didn't have any problems logging in since, however i realized that the game version changed as well (just realized it now, no idea when it changed but i assume with tremor release), could anyone tell me if the version updated fixed it for you guys? cause if i not i assume it's the VPN

Had to re-install the whole game + DLC only to get it to update. And no it didn't fix it lol

 

[call ME damo]

ive had a few comments removed by mikemetroid so NRS know about this if i could i whould sue them ive completed witcher 3 still nothing im fucking rageing how can this be allowed to go on SICK AS A MUDAFUDA

 

[The_Tile]

This is literally taking the piss now. Ranked is unplayable and I'm scared to play new people cause if they end up ragequitting after the first game I've gotta wait another 10 minutes till I can do anything. Absolutely fucking atrocious.

Edit: Losing the first game to someone, them ragequitting because they know they'll lose the second one then having to wait through a ridiculous loading screen is the most annoying thing I have ever experienced with any online game. If this isn't fixed by the time Street Fighter V comes out I'm gonna pick that up and NRS and Ed "The Eyebrow" Boon can go fuck themselves.

 

[call ME damo]

how can this go on though what more can we do or say that hasent been done i bought the witcher last month i come back a month later its still not fixed well i say a big fuck u NRS never seen anything like this in my life i dunu how they get away with it

 

[MadCntt]

All i can suggest to you guys at this point is to try out a program called Spotflux (I hope this doesnt count as any kind of promotion or whatever since i'm only trying to help). Ever since i started using it, my game went back to being completely normal and I found out about this thanks to another game I play called Warframe. They had the exact same bug in 2014 (they fixed it 3 days after tho) and suggested everyone to use this program in the meantime to login. Apparently some connections get filtered out or stuck in the "security" program of some update or online servers, which would explain the insane waiting time
while connecting, hence using a VPN "fixes" it. The warframe devs however realized that it was on their end and took off the headphones and blindfold, which sadly NRS are still wearing...
Yet again I obviously can't say for certain that this IS the cause, cause we get absolutely ZERO support from NRS side, it is only my assumption
Good luck to you guys and I hope this works for you

 

[Gesture Required Ahead]

All i can suggest to you guys at this point is to try out a program called Spotflux (I hope this doesnt count as any kind of promotion or whatever since i'm only trying to help). Ever since i started using it, my game went back to being completely normal and I found out about this thanks to another game I play called Warframe. They had the exact same bug in 2014 (they fixed it 3 days after tho) and suggested everyone to use this program in the meantime to login. Apparently some connections get filtered out or stuck in the "security" program of some update or online servers, which would explain the insane waiting time
while connecting, hence using a VPN "fixes" it. The warframe devs however realized that it was on their end and took off the headphones and blindfold, which sadly NRS are still wearing...
Yet again I obviously can't say for certain that this IS the cause, cause we get absolutely ZERO support from NRS side, it is only my assumption
Good luck to you guys and I hope this works for you

Can you explain further how this works? I'm aware of how VPNs work but how exactly can it apply to consoles?

 

[K7L33THA]

All i can suggest to you guys at this point is to try out a program called Spotflux (I hope this doesnt count as any kind of promotion or whatever since i'm only trying to help). Ever since i started using it, my game went back to being completely normal and I found out about this thanks to another game I play called Warframe. They had the exact same bug in 2014 (they fixed it 3 days after tho) and suggested everyone to use this program in the meantime to login. Apparently some connections get filtered out or stuck in the "security" program of some update or online servers, which would explain the insane waiting time
while connecting, hence using a VPN "fixes" it. The warframe devs however realized that it was on their end and took off the headphones and blindfold, which sadly NRS are still wearing...
Yet again I obviously can't say for certain that this IS the cause, cause we get absolutely ZERO support from NRS side, it is only my assumption
Good luck to you guys and I hope this works for you

Wow. I can confirm after using Spotflux and setting up the VPN the game works fine and no LSoD. I also immediately got the update which unlocked Tremor (which was previously stuck on "coming soon".) Not only that but this gives insight into what is causing the problem with certain IP's being "filtered out". Maybe NRS can contact those WARframe guys and see how they fixed it so easily. One thing that concerns me is that using an online VPN might cause increased lag. Any trouble with this @MadCntt ?