you're missing the point. I understand there are software solutions. But I am trying to determine if he has a HARDWARE solution. If the GPU isn't working, you need a backup integrated graphics chip in order to draw your windows desktop. Most newer Intel and AMD CPUs have integrated graphics built in, so it's a non-issue. Motherboards used to have them, but no longer. If you are running a configuration without an integrated graphics chip, you need a dedicated PCIe graphics card or your desktop is useless. Obviously something is working to draw his desktop, but GPU-Z isn't reporting whether that's his nvidia graphics card or his iGPU if one exists. I assume the nvidia card, since his monitor would have to be plugged directly into that, but we could be looking at a pre-built with some fucktarded solution where they have shit routed in such a way that you can't plug into either the GPU or mobo (and by extension CPU+iGPU) directly