Elgato Help!!!

[RoboCop]

At this point, I'm desperate. My elgato has simply stopped working. So yes, I've had it working before but now it will just display a black screen (though it will still detect the correct signal, as displayed in the Device area, and it passes through to my TV just fine). So here is a list of things I've tried:

• Yes, HDCP is disabled.
• I've tried setting both the software and PS4 to 1080p and 720p.
• I've used multiple TV Compatibility channels.
• I've unplugged the Elgato from all sources for 24 hours; no help.
• I've done several hard-resets on the PS4.
• I've obliterated the software through a combination of Revo Unnstaller, CCleaner, and Advanced System Care, restarted my computer, and reinstalled from scratch. Same problem pops up each time.
• I've tried multiple USB ports.

The program is windowed. If I try to maximize it, this happens:

If anyone can help me fix this, you will be my one and only true love for the rest of time. We'll be very happy together. Thanks!

 

[Mikemetroid]

@karaokelove Does your computer see the elgato device? Do other systems pass through the elgato?

 

[Scott The Scot]

Does the software do this when you have it unplugged from the PS4 or hooked up to another console/device?
Have you googled for some Elgato forums with people who have similar or the same issues?
Does it work on another computer?

 

[RoboCop]

@karaokelove Does your computer see the elgato device? Do other systems pass through the elgato?

Yeah, my computer is detecting it. I don't have another system I can test it with, unfortunately.

 

[RoboCop]

Does the software do this when you have it unplugged from the PS4 or hooked up to another console/device?
Have you googled for some Elgato forums with people who have similar or the same issues?
Does it work on another computer?

Ok, just tried it on my Surface Pro 3 and it works flawlessly...

 

[AK Black Preon]

Try Revo uninstaller that is the only pure get it out the box remover. Ccleaner can cause more registry errors than it Pops. Full uninstall the program/drivers and if possible roll back your PC a week provided you have a date to choose from then get back to me.

 

[AK Black Preon]

The full clean. Not the standard one. But if you did that too then try a roll back. otherwise is there anyway you have to screenshare. Its harder to help with just pics.

 

[RoboCop]

Try Revo uninstaller that is the only pure get it out the box remover. Ccleaner can cause more registry errors than it Pops. Full uninstall the program/drivers and if possible roll back your PC a week provided you have a date to choose from then get back to me.

I did Revo, and never had a problem with CCleaner. Unfortunately I don't have a rollback date to choose from.

 

[RoboCop]

The full clean. Not the standard one. But if you did that too then try a roll back. otherwise is there anyway you have to screenshare. Its harder to help with just pics.

I've got Teamviewer.

 

[AK Black Preon]

I had a similar problem with Xsplit. my fix for that was uninstall the program / remove drivers even for the hardware / go into device manager and remove it / restart the pc / reinstall but dont launch. Go to device manager update everything. / then launch

 

[AK Black Preon]

If it dosant clear up for you by tomorrow we will TV and see what I can do

 

[RoboCop]

If it dosant clear up for you by tomorrow we will TV and see what I can do

Awesome, thanks!

 

[Scott The Scot]

Ok, just tried it on my Surface Pro 3 and it works flawlessly...

Okay, at least we know that the elgato isn't broken. I wish I could just tell you to roll back your computer to a time when it did work on the PS4 but I sense you don't want to do that.

 

[RoboCop]

I Revo'd the software again, restarted my computer, and this time I installed the 2nd-to-newest drivers. It actually got to display the playstation logo before freezing... So at least I know it's not displaying a black screen for no reason, it's actually just freezing before it gets a chance to display the PS4 input.

 

[RoboCop]

Ok, looks like I've got it working, at least for now. I swapped around a lot of my USB devices, and it looks like I finally found a port that works. No idea what changed, but it's working, so I guess all is well.

 

[RoboCop]

So everything seems to be working fine, but now my audio keeps desynching. It will work flawlessly for a while, and then the video will randomly "hiccup" and all of my sound will be out of sync from that moment on. I've got an Intel Quad-Core i7-3770K CPU @ 3.50GHz and 16g ram, so my computer should be able to run everything fine. Any help would be greatly appreciated.