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Can’t redeem online kombat pass

cgerrr

Tourney id: Gfc_alekS
Don’t know what is the cause – maybe it’s the latest 1.02 patch, but I can’t redeem my online kombat pass (wasn’t able to do it before, coz of PSN outage). When I try to enter it, it says: “Code you entered may not be correct or may no longer be valid”.

What is the general consensus in situation like this? How do I submit the report about the problem to NRS?